Effective Date: Jul 2, 2026

The Quietory Counseling and Wellness LLC is committed to protecting the privacy, confidentiality, and security of your personal information and health-related information. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website and in the course of providing therapeutic services.

OUR ROLE

The Quietory Counseling and Wellness LLC provides mental health counseling, wellness, and related professional services and is responsible for safeguarding the personal and health information entrusted to us. We take reasonable steps to ensure that information is handled in a secure, ethical, and confidential manner.

INFORMATION COLLECTED THROUGH OUR WEBSITE

When you visit our website, we may collect:

  • Information you voluntarily submit through contact forms (such as name, email address, and phone number)
  • Communications sent to us by email or online forms
  • Technical information such as IP address, browser type, pages visited, and device data through cookies or analytics tools

You may browse our website without submitting identifying information. Clinical and therapeutic information is not collected for care purposes through the public website. Health information related to therapy services is collected through secure systems.

Please do not submit confidential clinical information through website contact forms. Website forms should not be used for emergencies or urgent mental health concerns.

CONSENT

We collect, use, and share personal and health information only with your consent, except where permitted or required to do so for professional, legal, or safety reasons.

  • Consent may be implied when information is used for purposes directly related to providing and coordinating your care

  • Explicit consent may be required for uses or disclosures outside of care-related purposes

We collect, use, and disclose personal and health information in accordance with applicable privacy laws, professional obligations, and client consent requirements. 

You may withdraw or limit your consent where permitted, understanding that some information must be retained to meet professional and legal obligations.

HOW WE USE INFORMATION

We use personal and health information only as necessary to:

  • Provide therapeutic and health care services
  • Communicate with you regarding your care or appointments
  • Maintain accurate clinical and administrative records
  • Process payments and insurance claims
  • Meet professional, ethical, and legal obligations
  • Operate our practice in a responsible and secure manner

Health information is not used for marketing or advertising purposes.

COMMUNICATIONS AND MARKETING

We may send administrative, scheduling, or educational communications related to our services. Marketing communications (such as newsletters) are sent only if you have provided consent, and you may unsubscribe at any time.

Protected health information is never used for targeted advertising.

COOKIES AND WEBSITE ANALYTICS

Our website may use cookies or similar technologies to improve functionality and understand general website usage. These tools collect non-clinical, non-health identifying information only.

You can control or disable cookies through your browser settings.

DISCLOSURE OF INFORMATION

Information may be shared:

  • With other health care providers involved in your care
  • With service providers who support our operations (such as electronic health records, scheduling platforms, telehealth platforms, secure clients portals, billing providers, and practice management systems), under confidentiality and data-protection agreements
  • When required or permitted for legal, regulatory, or safety reasons

We do not sell or trade personal or health information.

CLIENT PORTAL AND TELEHEALTH SERVICES

We may use secure electronic platforms for scheduling, messaging, document exchange, telehealth sessions, billing, and record storage. While reasonable safeguards are used, electronic communications involve inherent risks.

SAFEGUARDS AND SECURITY

We use administrative, physical, and technical safeguards to protect information, including:

  • Secure electronic systems and encryption
  • Limited access based on role and necessity
  • Confidentiality obligations for staff and contractors
  • Secure storage, transmission, and disposal practices

If a privacy incident occurs, we will take appropriate steps to reduce risk and notify affected individuals when required.

RETENTION OF INFORMATION

Personal and health information is retained only for as long as necessary to:

  • Provide care and services
  • Meet professional, legal, and record-keeping obligations
  • Resolve disputes or enforce agreements

Retention periods vary based on the type of information and applicable requirements.

YOUR PRIVACY RIGHTS

You may have the right to:

  • Request access to your personal or health information
  • Request corrections to your records
  • Limit or withdraw consent, where permitted
  • Ask questions or raise concerns about privacy practices

Requests should be made in writing to our Privacy Contact Person.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updated versions become effective upon posting unless otherwise required by law. 

PRIVACY QUESTIONS OR CONCERNS

Questions regarding this Privacy Policy may be directed to:

The Quietory Counseling and Wellness LLC

8878 Covenant Ave #146

Pittsburgh, PA 15237

admin@thequietory.com

(702)670-2341